24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our shared web hosting services include 24/7 technical support along with various means of contact. In case you do not have an account yet, you can give us a call or come on our live chat and talk to a live agent, in order to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up getting a service that you cannot use effectively. If you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it needs further investigation. In contrast to the vast majority of suppliers out there, we reply to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we provide feature 24/7 customer and technical support, therefore no matter what problem you experience, you will be able to contact us and we'll assist you in a timely manner. The guaranteed reply time for each e-mail or support ticket that you open via your Hepsia hosting Control Panel is just one hour; typically the reply time rarely is more than twenty minutes. Furthermore, we offer phone support with several local numbers around the world as well as a live chat, so that you can get in touch with us and find additional information about our services even if you don't have an account yet. We can assist you with any question or an issue you may have - payment methods, package specs, email setup, website hosting account settings, etcetera. If you employ our services, you will not ever have a scenario where you need to wait for a day or two to get a problem resolved like you may need to do with a number of other service providers.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer feature 24/7 support via various methods of communication and with a one-hour maximum response time warranty. In case you want to find out more about the packages or you have various billing or general questions, you'll be able to phone one of the local numbers we have worldwide or you could use our live chat support and speak to a live agent. For entirely tech matters that require the help of a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail, because all of these channels are more appropriate to keep track of a given problem. The reply time for them rarely is more than half an hour, therefore you can forget all about having to wait for an entire day so as to get help. Our support service is available for all the server-related issues, including the pre-installed software. If you need assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all the plans.