A 99.9% Server Uptime
Our shared web hosting platform is based on a secure, enterprise–grade hardware architecture and a heavily tweaked version of Linux. Thus, irrespective of what your website is, or how many web site visitors you’ve got, or even in case there’s a DoS assault, our web hosting servers will remain up and running and your sites will remain online.
Our shared web hosting packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it’s vital to also set up your own network architecture. That’s why we set up a custom internal network in each one of our data center facilities. Based on enterprise–level Juniper routers and switches, our internal network allows for faster–than–the–speed–of–light data transfer speeds and is fully redundant.
Therefore, you can enjoy a 99.9% network uptime in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe and in our data center in AU, irrespective of which web hosting package you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you are unsatisfied with our web hosting services, or if you think that they are inadequate, or if you decide that you must have a VPS servers rather than a cloud hosting plan – you will get a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep total control of your domain names even if you cancel your hosting account with us.
24/7 Technical Support
We’ve carefully selected each individual member of our 24x7 support team to make sure that we can provide the best possible customer care service you can get. Each of our technical support engineers has many years of experience working with web hosting accounts behind his back, so they know what they are doing. And they’re available 24–7–365 – you can touch base with them at any moment and they’ll reply as fast as possible.
Their average ticket response time is below twenty minutes, while with other hosting suppliers you are forced to wait for days. And we also offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be answered within 1 hour.