Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
We offer a 1–hour response guarantee for any ticket or e–mail that you submit to our customer care team. We will rapidly reply to all typical questions and forward the issue to our server admins if any further assistance is needed. If you take advantage of the Managed Servers package, we will complete any of the included services at a time that has been agreed upon preliminary.
An Outstanding Customer Support Service
- We will be available to you 24–7 to answer any questions that you may have pertaining to our Site Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. In case you also require support tackling server administration procedures, you can take advantage of our Managed Servers package, which includes data backup hard disk storage space, Operating System updates every week, server monitoring and restarting procedures, plus problem troubleshooting and software installation procedures.
An Intuitive Help Area
Each dedicated server is equipped with our charge–free Site Control Panel, which boasts a fully detailed knowledge base and a collection of educational video tutorials. Whenever you need help working with the Site Control Panel, just click on the Videos or Help buttons in the top right corner.