Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Site Control Panel you can find an in–depth Help section offering various help articles and commonly asked questions. They are answered by our support team of skillful technicians. Simply type in your question and our smart platform will return the most suitable answer.

  • Top quality support service
  • How–To Videos

  • We have prepared a selection of educational video tutorials that visually display how to solve a typical problem associated with your shared web hosting account. You will find the video lessons in the Help Center section.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7 client care service and come with a one–hour response guarantee. Our skilled customer service technicians will be available day and night and will solve any problem that you might stumble upon within less than one hour after the customer support ticket submission. Normally, a response will be provided to you in less than twenty minutes.