Privacy Policy

Welcome to PapaHosting. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or hosting services.

1. Information We Collect

  • Account Information: Name, email, phone number, billing details, and service credentials you provide during sign-up.
  • Payment Data: Payments are securely processed via Stripe or PayPal. We never store your full card details.
  • Technical Data: IP address, browser type, operating system, access logs, and error logs for performance and security analysis.
  • Cookies: Small files stored on your browser to enhance usability and analytics. You can disable them in browser settings.

2. How We Use Your Information

  • To create and manage your hosting account.
  • To process payments, send invoices, and prevent fraudulent transactions.
  • To communicate service updates, maintenance notices, or policy changes.
  • To improve website experience and system performance through analytics.

3. Data Sharing and Third-Party Services

We do not sell or rent customer information. We may share limited data only with trusted providers such as data centers, payment gateways, email delivery systems, and support tools — all bound by confidentiality agreements.

4. Security of Your Data

We implement firewalls, encryption, malware scanning, and strict internal access controls. While no system is completely immune, PapaHosting continually enhances its security posture to minimize risk.

5. International Data Transfers

Your data may be stored or processed in our secure servers located in Germany, the USA, or Singapore. All transfers comply with data protection laws and are handled under strict confidentiality.

6. Your Rights

  • Access, correct, or delete your personal data at any time by contacting our support team.
  • Withdraw consent for marketing emails by using unsubscribe links or contacting us directly.

7. Retention

We retain user data for as long as necessary to maintain your account, meet legal obligations, and prevent abuse or fraud. Once data is no longer required, it’s securely deleted.

8. Cookies

Cookies enhance your browsing experience and help us optimize performance. You can disable them, but some features may not function properly.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or service enhancements. The latest version will always be available on our website.

10. Contact Us

PapaHosting LLC
Office 13384 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Company No: 16569739
Email: support@papahosting.com

Effective Date: 30 December 2024