Terms of Service

These Terms govern all services provided by PapaHosting. By creating an account or using our platform, you agree to these terms and all referenced policies.

1. Account Eligibility

  • You must be at least 18 years old to use our services.
  • All registration details must be accurate and up-to-date.
  • Keep your login credentials secure; you’re responsible for all activity under your account.
  • We may request ID or payment verification for security reasons.

2. Acceptable Use

We prohibit illegal, abusive, or unethical activity, including but not limited to:

  • Spam, phishing, or unsolicited emails.
  • Hosting malware, warez, adult content, or copyright-infringing materials.
  • Cryptocurrency mining, botnets, or high-load background tasks.
  • Public VPNs, proxies, or anonymizers.
  • Activities violating applicable law or causing harm to the network.

3. Resource Usage

  • Shared and reseller hosting include “fair use” resource allocation.
  • Excessive CPU, I/O, or bandwidth usage may require a VPS or dedicated upgrade.
  • Reseller accounts are limited to 300 outgoing emails per hour per cPanel account to maintain mail reputation and stability.
  • File hosting, backups, or bulk storage on shared plans are not permitted.

4. Reseller Responsibilities

  • Resellers must ensure all downstream clients comply with PapaHosting policies.
  • Shared accounts cannot be resold — only official reseller packages can.
  • Resellers handle end-user support and billing for their clients.
  • Repeated abuse or unresolved reports may result in account termination.

5. Billing and Payments

  • All payments are processed securely via Stripe, PayPal, or authorized gateways.
  • Some services renew automatically unless cancelled before the due date.
  • Invoices must be paid promptly to avoid suspension or termination.
  • Refunds, where applicable, are issued to the original payment method per our Refund Policy.

6. Cancellations and Refunds

Shared and reseller hosting include a 30-day money-back guarantee on first-time purchases. VPS, domains, and add-ons are non-refundable once activated.

7. Service Delivery and Uptime

PapaHosting strives for consistent uptime and reliability. Maintenance windows and outages beyond our control are excluded from uptime guarantees. Any service credits (if applicable) are non-transferable.

8. Termination

We may suspend or terminate accounts for non-payment, abuse, or violation of these terms. Clients may cancel anytime through the client area.

9. Liability Disclaimer

Services are provided “as is” without warranties. PapaHosting is not liable for indirect or consequential damages. Maximum liability is limited to the amount paid for the current billing cycle.

10. Policy Changes

We may revise these terms at any time. Continued use of our services constitutes acceptance of the updated terms.

11. Contact Information

PapaHosting LLC
Office 13384 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Company No: 16569739
Email: support@papahosting.com

Effective Date: 23 December 2024